FAQs

• How does Send Parcel Now work?
• Can I pay cash on delivery?

Unfortunately, you have to pay in advance through PayPal, GPay, Debit or Credit Card.

• Do you do home delivery?

Yes, monday to friday from 9.00 AM to 18.00 PM.

• Which courier SendParcelNow.com use?

Sendparcelnow uses some of the most important express couriers companies to organise and manage your shipments. We currently use Ups, Fedex, Tnt, Dpd, Parcel Force and many others. If you prefere a courier for your shipment please contact customer support before the shipment.

• What countries do you offer international parcel delivery to?

Send parcels, envelopes and pallets with Sendparcelnow.com is very fast and easy. Below we will help you to:

• BOOK PARCELS SHIPMENT
  (up to 30 kgs)

1. Fill this form with the sender, recipient and package details
2. Package your items with suitable packaging materials
3. Receive easy-to-print packaging labels via email to stick on each of your packages
4. Wait for the express courier to pick up your parcels
5. Monitor the shipping through our online tracking system until the delivery

• BOOK ENVELOPES SHIPMENT
  (up to 1 kg)

1. Fill this form with the sender, recipient and package details
2. Package your items with suitable packaging materials
3. Receive easy-to-print packaging labels via email to stick on each of your envelopes
4. Wait for the express courier to pick up your envelopes
5. Monitor the shipping through our online tracking system until the delivery

• HOW TO GET A QUOTE
  

You can get a quote for parcels up to 30 kg and pallets shipment:

1. Fill this form with the sender, recipient and parcels/pallets details
2. Wait your quote by email in a few time
3. Package your items with suitable packaging materials
4. Receive easy-to-print packaging labels via email to stick on each of your parcels/pallets
5. Wait for the express courier to pick up your parcels
6. Monitor the shipping through our online tracking system until the delivery

• How to track my shipment

You can track your shipment trougth our online track system.
What do you need is:

1. Tracking number
2. Courier name

You cand find both on the shipping label

Linked to our track system, enter the tracking number and select the courier name

• What can I do if I don’t receive the label for my parcel?

Don’t worry. The label will be sent to your email as soon as the order is placed. Our teams have to create all labels manually so don’t worry if you don’t receive it immediately. If, however you don’t receive this after an hour of placing your order then please contact our friendly customer service team via email, whatsapp or phone call.

• Can I arrange for a parcel to be collected from someone else?

Yes, you can arrange your parcel pick up at any public or private home, but remember to indicate the correct address.

• Missed Collection? How to rebook a missed collection or reschedule a parcel pick up

Please contact us by mail or phone to rebook a pick up.

• How can i cancel and refund my order?
• Can I arrange the collection of multiple parcels?
• When will the driver arrive to collect my shipment(s)?

• Can I book international parcel delivery services with SendParcelNow.com?
• How long will it take for my parcel to be delivered?

Delivery times are 1-2 working days for national shipments and 3-5 working days for international shipments. Due to events of force majeure, delivery times may vary.

• Where do I take my parcels to have them delivered?

If the receiver is not home, our express courier will leave a note. He will then attempt to deliver the parcel in the following 2 days. If there are any last minute changes to the final destination, then please let us know so we can contact the courier for you. After the third attempt, the express courier will leave your parcel at the sorting office for collection and will be available for the next 10 days. If no-one picks the parcel up after 10 days, it will be returned to you.

• How to weigh and measure your parcel
• How to pack

What can i send?

• Can I send food?
• Can I send luggages?
• Can I send furniture?
• Can Isend clothes?
• Can i send a bicycle?
• Can I send pushchairs?
• Can I send toys?
• Can I send computer parts?
• Can I send power tools?
• Can your couriers handle a 50kg parcel?
• Can I send heavy sports equipment?
• Can I send musical instruments?
• Can I send a tent?
• Can I send wine?
• Can I send a mattress?
• Can I send liquids?
• Are mobile phones allowed to be sent via a courier?
• What about SIM cards - are they okay to be sent?
• Can I send jewellery?
• Can I send a passport?
• Can I send expensive items?