Most frequently asked questions

Do you need help? Before contacting our operators, try to find the answer to the frequently asked questions

About our Services

Unfortunately, not you have to pay in advance through PayPal, GPay, Debit or Credit Card.

  • Do you do home delivery?

Yes, monday to friday from 9.00 AM to 18.00 PM.

  • Which courier SendParcelNow.com use?

Sendparcelnow uses some of the most important express couriers companies to organise and manage your shipments. We currently use Ups, Fedex, Tnt, Dpd, Parcel Force and many others. If you prefere a courier for your shipment please contact customer support before the shipment.

Book and quote

Send parcels, envelopes and pallets with Sendparcelnow.com is very fast and easy. Below we will help you to:

  • BOOK PARCELS SHIPMENT up to 30 KG
  1. Fill this form with the sender, recipient and package details
  2. Package your items with suitable packaging materials
  3. Receive easy-to-print packaging labels via email to stick on each of your packages
  4. Wait for the express courier to pick up your parcels
  5. Monitor the shipping through our online tracking system until the delivery
     
  • BOOK ENVELOPES SHIPMENT up to 1 k
  1. Fill this form with the sender, recipient and package details
  2. Package your items with suitable packaging materials
  3. Receive easy-to-print packaging labels via email to stick on each of your envelopes
  4. Wait for the express courier to pick up your envelopes
  5. Monitor the shipping through our online tracking system until the delivery
  • HOW TO GET A QUOTE

You can get a quote for parcels up to 30 kg and pallets shipment:

  1. Fill this form with the sender, recipient and parcels/pallets details
  2. Wait your quote by email in a few time
  3. Package your items with suitable packaging materials
  4. Receive easy-to-print packaging labels via email to stick on each of your parcels/pallets
  5. Wait for the express courier to pick up your parcels
  6. Monitor the shipping through our online tracking system until the delivery

Track

  • How to track my shipment

You can track your shipment trougth our online track system. What do you need is:

  1. tracking number
  2. couriers’s name


You cand find both on the shipping label


Linked to our track system, enter the tracking number and select the courier name

Collection

  • What can I do if I don’t receive the label for my parcel?

Don’t worry. The label will be sent to your email as soon as the order is placed. Our teams have to create all labels manually so don’t worry if you don’t receive it immediately. If, however you don’t receive this after an hour of placing your order then please contact our friendly customer service team via email, whatsapp or phone call.

  • Can I arrange for a parcel to be collected from someone else? 

Yes, you can arrange your parcel pick up at any public or private home, but remember to indicate the correct address.

  • Missed Collection? How to rebook a missed collection or reschedule a parcel pick up

Please contact us by mail or phone to rebook a pick up.

Delivery

If the receiver is not home, our express courier will leave a note. He will then attempt to deliver the parcel in the following 2 days. If there are any last minute changes to the final destination, then please let us know so we can contact the courier for you. After the third attempt, the express courier will leave your parcel at the sorting office for collection and will be available for the next 10 days. If no-one picks the parcel up after 10 days, it will be returned to you.

How to

What can i send?

Protection

You don’t need any documentation to send to Europe as customs duty does not exist at the moment (please note this may change due to Brexit but not for at least 2 years). You need documentation if you parcel needs to be delivered outside of the European Union.

Information

Monday to Friday

from 9.00am to 6.00pm

info@sendparcelnow.com

Contact Form

Whatsapp